Client Agreement

 

Our Mortgage and Insurance Services & Costs

 

The Financial Conduct Authority

 

The Mortgage Hive Ltd is authorised and regulated by the Financial Conduct Authority (FCA). The FCA regulates financial services in the UK and you can check our authorisation and permitted activities on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/firms/systems-reporting/register.  Our Financial Services Register number is 844138

 

Our Services

 

For Mortgages we are independent mortgage advisers and we will recommend a mortgage product that is suitable for you following an assessment of your personal needs and circumstances. This will include a detailed assessment of affordability.

 

We will consider all products and lenders that we have access to. This means we will not consider those lenders that are only available by you going direct to them.

 

Where you are increasing your borrowing, we will consider the merits of both a new first charge mortgage and securing this by an additional mortgage on a second charge basis. You may have the option of a further advance from your existing lender; however, we will only consider this where we are able to deal directly with the lender on your behalf.

It may be in your best interests to explore this option and look at the further alternative of an unsecured loan, as these may be more appropriate for you.

 

For Non-investment protection contracts we are an intermediary and will act on your behalf when providing advice and making our personal recommendation(s) to you. We will do this based on a fair and personal analysis of insurers for term assurance, income protection, critical illness.

 

 

The Costs of our Service

 

Mortgages

 

We will receive and retain a commission from the lender when your mortgage completes. This amount will be confirmed by the lender in their disclosure document. Should you wish you can request to view the commission rates from each of the lenders we have considered at the time that we make our recommendation to you.

 

Non-Investment Protection and General Insurance Contracts

We do not charge a fee as we will receive commission from the provider/insurer after the policy has been placed on risk.

Our Ethical Policy

 

We are committed to providing the highest standard of advice and service possible. The interest of our customers is paramount to us and to achieve this we have designed our systems and procedures to place you at the heart of our business.  In doing so, we will:

  • be open, honest, and transparent in the way we deal with you.
  • not place our interests above yours.
  • communicate clearly, promptly and without jargon.
  • seek your views and perception of our dealings with you to ensure it meets your expectations or to identify any improvements required.

Cancellation rights

 

Certain protection and insurance contracts allow you the right to cancel after a contract has been put in force. Prior to you entering into a contract of protection or insurance we will provide you with specific details should this apply to include: its duration; conditions, practical instructions and any costs for exercising it, together with the consequences of not exercising it.

 

Instructions

 

We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings.  We will, however, accept oral instructions provided they are confirmed in writing. 

 

Complaints

 

If you wish to register a complaint, please write to The Mortgage Hive Ltd, 707B Wimborne Road, Bournemouth, Dorset, BH9 2AU or telephone 01202 084064.  A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.

 

Compensation Scheme

 

If you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme.

 

Further information about the limits applicable to the different product types is available from the FSCS at http://www.fscs.org.uk/what-we-cover

 

Client Verification

 

We may be required to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up-to-date. For this purpose, we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning.

 

 

 


Law

 

This agreement is governed and shall be construed in accordance with the Law of England and the parties shall submit to the exclusive jurisdiction of the English Courts.

 

Force Majeure

 

The Mortgage Hive Ltd  shall not be in breach of this Agreement and shall not incur any liability to you if there is any failure to perform its duties due to any circumstances reasonably beyond its control.

 

 

Termination

 

The authority to act on your behalf may be terminated at any time without penalty by either party giving 7 days’ notice in writing to that effect to the other, but without prejudice to the completion of transactions already initiated. Any transactions effected before termination and a due proportion of any period charges for services shall be settled to that date.

 

 

 

DECLARATION

 

This is our standard agreement upon which we intend to rely.  For your own benefit and protection, you should read the terms carefully.  The Mortgage Hive will require written confirmation via Letter or Email before proceeding.

 

 

 

 

Our Latest Reviews

 

Georgia Blackley
Georgia Blackley
5. May, 2022.
Verified
Thanks to the Mortgage Hive we are finally on the property ladder! Paul helped us from start to finish with our first time buyer application, what we needed, what to expect and kept us updated every step of the way. Every question (trust me I had a lot) was answered promptly, confidently and simple for us to understand. Thanks again 🎉
Susan PRICE
Susan PRICE
27. November, 2021.
Verified
Would most definitely recommend the Mortgage Hive Very good at his job knows what he is talking about We had a very difficult application but Paul once again got the mortgage we needed Can't thank him enough for all his hard work and effort. If you are thinking of getting a mortgage, don't waste time looking go straight to Mortgage Hive.
Karolis Marinskas
Karolis Marinskas
27. July, 2021.
Verified
Absolutely amazing support in every aspect. Clear explanations on what's required. Never thought I'll get accepted with such a great rate. Recommend 100% to everyone!
Pierre Cervello
Pierre Cervello
29. June, 2021.
Verified
As you have seen from the previous reviews Paul seems to be going above and beyond with all of his clients. I am a first time buyer who was not to sure how things worked and I don't think I could have fallen on a better person than Paul to guide me through it. Paul has just been amazing in every aspect of the services provided and I would recommend him to just about anyone with my eyes closed. The service he provided was just simply above and beyond from working out of hours to answering every silly question I had, he was simply without fault. If you are looking for a professional mortgage broker with amazing morals come see Paul he'll get the job done .
Lou Eth
Lou Eth
10. June, 2021.
Verified
Paul is by far the best mortgage broker I've dealt with, and I had spoken to range of different firms by the time I found The Mortgage Hive (if only I had found him sooner, I could probably have saved myself £500 and got the same or a better deal!) Paul is very competent and knowledgeable and isn't phased by complex situations. He managed to find a solution where others failed, sometimes working out of hours to get things through, with an understanding of the urgent nature of my application. He was also able to refer me on to his colleague Kyle for life insurance and I am equally satisfied with the comprehensive service thus far. I have no hesitation in recommending The Mortgage Hive. It is a gem of a company and I will definitely be returning next time I require a mortgage product.
Keil Hetherington
Keil Hetherington
19. December, 2020.
Verified
My wife and I found ourselves in a strange situation where a wrongful default was placed on our credit file, we needed to sort a mortgage to secure our new home whilst we work din the back ground to remove it. Most mortgages advisers we found were not willing to help as it was to much work. However, Paul was amazing, understanding, patient and very helpful, he was able to find a lender that was competitive, he explained and advised throughout the process and we always knew where we were. I would highly recommend Paul and will be a returning customer without doubt.
Laura Cornelius
Laura Cornelius
5. August, 2020.
Verified
Absolutely blown away with how great Paul was at sorting out our mortgage during the pandemic. He was incredibly helpful, knowledgable and friendly in the whole process. We had a couple of hurdles in the way, but Paul quickly sorted everything out, found us other options immediately and got us our mortgage quicksmart 🙂 If you are unsure about anything, he will answer any questions and help explain everything clearly so that you do. Thank you so much. We will come back soon for when we need to re-mortgage or get another BTL mortgage 😉
josh brown
josh brown
24. January, 2020.
Verified
Paul is absolutely brilliant, I couldn't have moved without his help and guidance. You will certainly be hearing from me again in the future.
Pete Barrett
Pete Barrett
24. January, 2020.
Verified
Paul from the Mortgage Hive, spend hours explaining everything to me in understandable terms and made sure I wasn’t making rash decisions based on I’ll information, I getting the house and deal I really wanted all thanks to his expertise, thanks again Paul great work
Timothy Ward
Timothy Ward
24. January, 2020.
Verified
Paul was very helpful in finding the correct solution to finding my first mortgage.